Shipping policy

Shipping Policy

Last Updated: 26/06/26

Thank you for shopping with Lous. We are committed to delivering your order as quickly and safely as possible.

Order Processing

• Orders are typically processed within 1–3 business days.
• Orders are processed Monday to Friday, excluding public holidays.
• Once your order has been dispatched, you will receive a confirmation email with tracking information (where available).

Shipping Times

Estimated delivery times are:

• United Kingdom: 5–10 business days
• Europe: 7–15 business days
• International: 10–20 business days

Please note that these are estimated delivery times and may vary due to customs clearance, courier delays, weather conditions, or other circumstances beyond our control.

Shipping Costs

Shipping costs are calculated at checkout and will be displayed before you complete your purchase. We may also offer free shipping on selected orders or promotions.

Tracking Your Order

If tracking is available for your order, you will receive a tracking number via email once your order has been shipped.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order. We cannot be held responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.

Lost or Delayed Orders

If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate and help resolve the issue as quickly as possible.

Customs & Import Duties

International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer where applicable.

Contact Us

If you have any questions about your shipment or delivery, please contact us:

Email: Ladylous9@outlook.com

We aim to respond to all enquiries within 24–48 business hours.