Terms of service

Terms of Service

Last Updated: 26/06/26

Welcome to Lou’s. By accessing or using our website, you agree to be bound by these Terms of Service. Please read them carefully before placing an order.

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian. We reserve the right to refuse service to anyone at any time for any reason.

2. Products

We make every effort to ensure that product descriptions, images, and prices are accurate. However, we cannot guarantee that all information is error-free. We reserve the right to correct errors, update information, or discontinue products without prior notice.

Product colours may vary slightly due to differences in screen settings and lighting.

3. Orders

Once an order has been placed, you will receive an order confirmation by email. This confirmation does not guarantee acceptance of your order.

We reserve the right to cancel or refuse any order if we suspect fraud, pricing errors, stock issues, or any other legitimate reason. If payment has already been taken, you will receive a full refund.

4. Pricing and Payment

All prices are displayed in the currency shown on our website and include any applicable taxes where required by law.

Payment must be received in full before your order is processed and shipped.

5. Shipping

Delivery times are estimates and may vary depending on your location, courier services, customs processing, or unforeseen circumstances. We are not responsible for delays outside of our control.

Customers are responsible for ensuring that the shipping address provided is accurate.

6. Returns and Refunds

Our Returns and Refund Policy forms part of these Terms of Service. Please refer to our Refund Policy for full details regarding returns, exchanges, and refunds.

7. Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of [Your Store Name] or its licensors and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

To the fullest extent permitted by law, [Your Store Name] shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or products.

Nothing in these Terms excludes or limits your statutory rights under applicable consumer protection laws.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your information as described in that policy.

10. Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page and take effect immediately upon publication.

11. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising in connection with these Terms shall be subject to the jurisdiction of the courts of England and Wales.

12. Contact Us

If you have any questions regarding these Terms of Service, please contact us:

Email: ladylous9@outlook.com 

We aim to respond to all enquiries within 24–48 business hours.